General

  1. What is Budli?

    • Budli (meaning “Change” in Hindi) is India’s first instant online Recommerce Portal, which allows users to buy and sell their gadgets in a secure, fast, convenient and simple way.

  2. What are the advantages of using Budli?

    • We provide wide selection of certified pre-owned refurbished gadgets checked by certified technicians, detail specification regarding the product condition and at a competitive price. We also consistently update our selection based on the inventory.

  3. How can I trust that I will get the product after purchasing a product online?

    1. You are guaranteed to get a product/s that you have purchased via us once the payment has been cleared. An email will be sent to you after your order confirming this.

    2. We are a professionally run firm and strive to be the biggest Recommerce Portal (buy and sell used gadgets) in India. We plan to increase our user base by having satisfied customers who shall in turn refer our services to their contacts. To check credibility you can read some of the media reviews in our “Featured In” section as well as testimonials from some of our users in our Testimonials page as well as our Facebook / Twitter pages. It is our commitment to provide a risk free buying experience. In case you have any query you can call us or use the Instant Online Chat below and we shall be glad to satisfy your queries.

Products & Ordering

  1. What does Certified Pre-Owned Refurbished gadget means?

    1. Pre-owned gadgets are gadgets that are being owned and used before. Our technicians do a detailed quality check and also any necessary refurbishments on, after which we sell them as certified pre-owned refurbished gadgets.

  2. What type of payment methods do you accept?

    1. We accept cash on delivery; please select “COD” during checking out to pay by cash while product is being delivery.

    2. We also accept payments via credit card, debit card or online banking; please select “PayU” option which will take them to our payment partner’s portal where customer can pay via debit card, credit card or net banking. PayU keeps the payment until the product has been successfully delivered to the customer after which the payment gets released to Budli.in.

  3. What does the 6 months service warranty covers?

    1. If covers servicing and repairs of any inherent defect found in the gadget up to a period of 6 months from the date of purchase, parts require to fix the device will be charged extra at cost. This warranty doesn’t cover any accidental damage, water damage or theft.

 

  1. What does guaranteed Buy Back means?

    1. We provide guarantee to buy back Gadget/s purchased from us when a customer would want to sell it. We shall offer you a buy back price based on the condition of the gadget/s. On your approval of our offer price, we shall collect the devices for QC at our end. After QC, the report shall be shared with you and we shall pay you directly for the same.

  2.  How can I check the status of my transaction?

    1. Once a customer completes a purchase on our site; customer will be provided with a shipment tracking number to check shipment progress via shipment partner’s website. After the courier reaches to the customer, its status will be updated which can be viewed under my account.

  3. How do I cancel my purchase order?

    1. After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order without penalty, except the 4% Bank Charges.

    2. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

      1. General Scenario: In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Budli.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Budli.in and accept Budli.in decision regarding the cancellation.

      2. In case of Gift Certificate: Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.

      3. Cancellation of Order by Budli.in:Budli.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

      4. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Budli.in for re-delivery shall be claimed from the User.

  4. What’s your return policy?

    1. Customer can return purchased products within 7 days of purchase date, except the following:

      1. Products perishable in nature

      2. Gift Certificates

      3. Items that have been used or opened

      4. An item not returned in the condition it was received.

      5. Any item received by us in a damaged condition.

      6. Electronics and Mobiles [with exception if the product is not the same as ordered or any manufacturing defect ]

    2.  We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

      1. the item may be damaged during transit

      2. or there might be a manufacturing defect

      3. or that a wrong item is delivered to you

    3. In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

    4. To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

  5. What’s your refund policy?

    1. Cases of goods unavailability or service problem such as:

      • If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final

      • If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands

      • 100% refund will be given, if product is not available or vendor is not able to ship the products

      • For courier products, If the delivery address is out-side the service area, then only 100% refund will be given

    2. Cases of customer demanding refunds:

      • Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product • In express-orders only 90% refund will be given, If the delivery address is out-side the service area

  6. How does a customer ship returned merchandise?

    1.  We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Budli.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

  7. What if items get damaged in shipping?

    1. Budli.in is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +919007919199 or mail us at shop@budli.in. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Budli.in, we will forward the applicable amount to you (note: original insurance cost is not refundable).  An email notification will be sent to the customer once the return has been processed.  

Shipping

  1.  In which areas/regions do you ship?

    1. We offer free shipping anywhere in the India. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. 

  2. Do I have to pay any tax or duties?

    1. Domestic customers are responsible for any OCTROI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

  3.  How long it will take to receive my product?

    1. Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed.

    2.  Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays

  4. Can I track my shipment?

    1. An email containing your package tracking information will be sent after shipment. Customers can use this tracking information to track the status of their shipment on our shipment partner’s website.