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Buying Refurbished? Let’s Clear Every Doubt.
Transparency is our priority. From grading standards to warranty coverage, we've got you covered.
Condition Grading Guide
NewMfr. Warranty
Brand new, sealed box.
UnboxedMfr. + 7-Day Return
Untouched customer return.
Good Condition6-Mo + 7-Day Return
Light signs of usage.
Refurbished6-Mo + 7-Day Return
Tested and Repaired.
Usable6-Mo (Exc. Defect)
Minor defects mentioned.
As-IsNo Warranty
Heavy signs of usage.
Is it safe to buy refurbished phones online in India?
Yes. Budli devices are certified, warranty-backed, and returnable — unlike peer-to-peer used phones. Our Privacy Policy ensures your data and transaction security.
What is the difference between refurbished and second-hand?
Second-hand phones are sold as-is. Budli refurbished devices are tested, cleaned, data-wiped and backed by warranty. Every device goes through our Budli Certification process.
How is Budli different from OLX?
Budli owns, tests and warranties the device. OLX connects buyers and sellers without guarantees. Budli also ensures no stolen devices are resold through strict verification.
Is Cash on Delivery (COD) available?
Yes, COD is available for most locations. A small advance payment is required to confirm the order. Please note: COD is not available for high-value devices priced over ₹15,000.
What accessories are included?
Accessories are provided only as specified in the individual product listing. Typically, a compatible charging cable is included.
What does the 25-point quality check include?
Our 25-point quality check includes testing the display, battery, camera, physical buttons, sensors, connectivity (Wi-Fi/Bluetooth), audio, and software performance.
Are parts original?
Original parts are retained where possible. Certified compatible parts are used when a replacement is required to meet our performance standards.
What battery health does Budli guarantee?
Every phone has a minimum of 80% battery health, or the battery is replaced. Please check the specific product description for more detailed unit info.
Will refurbished phones lag or overheat?
No. All devices are stress-tested to ensure normal thermal behavior and smooth performance under standard usage.
What does the 6-month service warranty cover?
We provide free repairs for hardware malfunctions. Please note that parts will be charged extra at actuals if a replacement is needed. For full details, see our Warranty Policy.
How do I claim warranty?
Contact Budli support via our website, email, or WhatsApp. We will guide you through the repair process or pickup.
How long does delivery take?
Orders typically ship within 1–3 working days. Once shipped, delivery usually takes 3–5 working days depending on your location. View our Shipping & Returns Page for details.
What is the return policy?
We offer a 7-day return policy for functional issues, delivery of the wrong product, or transit damage. Claims must be raised within 7 days of delivery.
What is Budli Guaranteed Buyback?
Budli offers to buy back eligible devices purchased from us in the future, providing you with a locked-in value for your next upgrade.
Can I exchange my old phone?
Yes. You can sell your old device directly on Budli and use the proceeds to upgrade to a newer refurbished model.
Why choose Budli over local sellers?
Budli provides legal GST invoices, professional certification, and a dedicated support team that individual local sellers cannot offer. We ensure every device is legally sourced and safe to use.
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