Shipping policy
📦 Shipping & Returns Policy
Swift delivery and transparent returns. We ensure your Budli Certified gadget reaches you safely.
📹 Mandatory: Unboxing Video
Please record a continuous unboxing video while opening the package. This is required to process claims for transit damage or missing items.
🚚 Shipping Policy
We offer free shipping across India for prepaid orders. COD requires a small advance payment. COD is available for devices up to ₹15,000.
⏱ Order Processing
- Orders before 12 PM are usually shipped the same day.
- Orders on Sundays or holidays ship the next business day.
- Tracking details are sent via email after shipment.
📦 Delivery Timelines
Standard delivery takes 2–7 business days. Extended Collection products or remote locations may require additional time.
🔄 Return & Replacement
Every device passes our 25-point certification. Faulty units can be returned within 7 days of delivery.
Eligibility
- Device defective or damaged during transit
- Product not functioning as described
- Wrong product delivered
How to return
- Email shop@budli.in with Order ID
- Attach the unboxing video
- Return the device to our Bangalore facility at your cost
- If the issue is something not mentioned in the original product description, we will rectify it free of cost and ship the same device back to you
- If the issue can't be rectified, we'll replace it with an equivalent unit. If no replacement is available, you're eligible for a refund — see Resolution Policy below
💳 Resolution Policy
- Rectify & Return: Default outcome for issues not mentioned in the product description — we repair the device free of cost and return the same unit to you
- Replacement: If the issue can't be rectified, we replace the device with an equivalent unit
- 100% Refund: If no replacement is available
- 85% Refund: If cancelled before shipment — only for prepaid orders
- Cancellation after dispatch / refused delivery: 15% cancellation charge plus actual forward and return shipping charges. Refund, if any, is processed only after the product is successfully received back by Budli
- Non-refundable: COD advance & insurance
Refunds are processed within 7 days after inspection and, where applicable, successful receipt of the returned product by Budli.
❌ Non-Returnable Situations
Budli guarantees the functional operation of the device as described. Compatibility with specific apps, software, accessories, networks, operating systems, enterprise systems, or third-party services remains the buyer’s responsibility unless explicitly mentioned in the product listing.
↩️ Cancellation After Dispatch & Refused Delivery
Orders Already Shipped
Once an order has been dispatched, it cannot ordinarily be cancelled.
If the customer requests cancellation while the order is in transit, refuses to accept delivery, is unavailable despite reasonable delivery attempts, provides an incorrect or incomplete delivery address, or otherwise causes the shipment to be returned to Budli ("RTO"), a 15% cancellation charge plus the actual forward and return shipping charges incurred by Budli will be applicable.
Risk During Return / RTO Transit
Where the return or RTO is caused by the customer's cancellation, refusal to accept delivery, non-availability, incorrect or incomplete address, or any other customer-attributable reason, the return shipment shall be at the customer's risk.
If the product is lost, stolen, damaged, tampered with, or otherwise not returned to Budli in its original dispatched condition during such return transit, no refund will be payable by Budli.
This provision does not apply where delivery is refused because the package is visibly damaged or tampered with at the time of attempted delivery, or where the return is caused by an error attributable to Budli.
